Customer Service Representative

Specific Skills

• Address customers’ complaints or concerns
• Access and process information
• Sell merchandise
• Receive payments
• Maintain records and statistics
• Issue receipts and other forms
• Explain the type and cost of services offered
• Arrange for billing for services
• Arrange for refunds and credits
• Answer inquiries and provide information to customers
• Perform general office duties
• Receive and log complaints

Security and Safety

• Basic security clearance

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Attention to detail

Work Location Information

• Urban area

Personal Suitability

• Effective interpersonal skills
• Flexibility
• Team player
• Excellent oral communication
• Excellent written communication
• Client focus
• Reliability
• Organized
• Punctuality
• Other Languages
  • Hebrew( Required)
  • Somali(Required)
• Business Equipment and Computer Applications
  • MS Excel
  • MS Windows
  • MS Word
  • Internet
  • MS Outlook